ERG’s Chi Ho Sham co-wrote a recently published Journal of American Water Works Association article outlining the value of American Water Works Association (AWWA) Utility Management Standards. These standards allow water utilities to assess system limitations, optimize operations, identify needed changes, follow industry best practices, and keep systems up-to-date. They can also be used to optimize management and operational practices, enhance staff knowledge, and ultimately strengthen customer confidence and satisfaction. Chi Ho oversaw the revision of AWWA’s source water protection standard, and he led development of an operational guide for this standard. He co-authored the article with the leadership team from AWWA’s Utility Quality Management Committee.