The Massachusetts Rehabilitation Commission promotes equality, empowerment, and independence of individuals with disabilities. To better accomplish their mission, MRC needed a system to manage the range of contract types for establishing agreements with service providers and other vendors. MRC selected ERG to develop this tool.
ERG worked with MRC to design and then develop a financial and agreement tracking tool that would provide a lifecycle of actions for managing the processing of Requests for Proposal and contracting with vendors providing rehabilitation services. We first developed the system’s overall architecture, business logic, interface design, and user controls. We then quickly modified the base module to create a range of mobile-friendly modules for managing other contract types. Key workflow features include a user-aware dashboard with alerts and notifications, a vendor management module for interacting on contract financial terms (including on-line spreadsheet capabilities), automated email notifications, and an administrative module for MRC staff to manage the processes. Utilizing a highly Agile and modular approach, we worked through multiple quick-development iterations to create a customizable core module for handling workflows associated with the main contract type. ERG then planned the migration of current contract-related data from the agency’s existing system into the new framework-based-system. Following module launch, we provided user training and technical support.