When the U.S. Environmental Protection Agency’s Office of Research and Development reorganized to streamline activities and functions, ERG supported ORD in designing and implementing a confidential survey to understand and benchmark how this change had affected assignments, work habits, careers, and organizational climate.
Based on input from an ORD survey committee, ERG developed an initial draft survey and then worked with committee members to resolve differences. The instrument included narrative and multiple-choice questions about ORD's new infrastructure, vision, goals, and reorganization, as well as questions to identify problem areas, unclear policies and procedures, and training needed to help ORD personnel adapt to the “new” ORD and enhance their careers.
ERG participated in focus groups to gather ORD employees’ feedback on the draft instrument and incorporated this input to develop the final survey, which ORD administered to all its employees. ERG prepared a report summarizing the narrative responses and analyzing multiple-choice responses at multiple organizational levels. ERG then supported an ORD team in designing workshops to address the survey findings, and in communicating the results to and dialoguing with ORD employees at these workshops.